Cancelling a Domain Name

Introduction

From time to time a domain name or new business venture doesn’t work out as planned, so we have created a way to cancel a domain name through your Online Control Panel. This guide will show you how to do this.

You can also call our Customer Care team on 0345 363 3633 who can assist in this.

Table of Contents

1. Accessing the Billing area of your Online Control Panel
2. Setting your domain name to cancel

Step One

Navigate to our website names.co.uk

Once on the website, choose “Log in” found on the top right-hand side of the page and log into your Online Control Panel. If you need assistance with this, please follow this guide.

Step Two

Once you have successfully logged into your Online Control Panel, navigate to the “Billing” tab and from the drop-down menu choose “Renewals”.

Step Three

The page that loads will show the “Billing – Renewals” area – from here you can see the renewals that are due soon and you can also choose “All Renewals”. If you choose “All Renewals” now you will be able to choose which domain name you would like to cancel.

Step Four

If you find the domain name you are looking to cancel and click the “OFF” toggle.

Step Five

You will be greeted with another page which will say “Set this product to expire” and it will give you the date it will not renew on, if you tick this option and choose “Confirm”.

The domain name will remain active on your account until the expiration date. After this date it will shortly drop out of your billing and out of your account. If you do change your mind and decide to renew the domain name, then please call our customer care team on 0345 363 3633 who can try and recover this domain name for you.

If you decide to keep this domain name you can also change the toggle button back to “ON” to allow it to automatically renew or you can renew the service at any time by following the guide here.

If you have any further questions, simply raise a support request from within your Online Control Panel or call us on 0345 363 3634. Our Support team are here to help and ready to assist you with your enquiry.

For assistance raising a support request please follow the following guide.