Contact Us
Real people behind our website, waiting to talk to you
Our role in connecting you and your customers is more important than ever and we want to reassure you that we’re available 7 days a week and working hard to support you through these challenging times.
Call us using the details below or raise a ticket from your Online Control Panel, and we’ll do all we can to help. Please note that we may monitor telephone calls for training purposes with the aim of improving our service to you.
- Sales
- Technical Support
- Customer Care
- Domain Administration
- Dedicated Server Sales & Support
- Customer Relations
- Online Brand Protection
- Build Me A Website
- Report Abuse
- Vulnerability Disclosures
Sales
Telephone & ticket support: Monday to Friday 8am – 5:30pm
Ticket only support: Weekends 8am – 4pm
Bank Holidays 8am – 4pm
Get online support via your Online Control Panel
Call us on 0345 363 3632
International Customers +44 (0)345 363 3632
Call us
...if you want to purchase any of our products or services, or you want some advice before you make your choice.
If you want to buy a dedicated or virtual server, please call our specialist server team.
Already have an account with us?
Please have your username and memorable word to hand before you call so we can quickly place your order for you.
Technical Support
Telephone & ticket support: Monday to Friday 8am – 5:30pm
Ticket only support: Weekends 8am – 4pm
Bank Holidays 8am – 4pm
Get online support via your Online Control Panel
Call us on 0345 363 3634
International Customers +44 (0)345 363 3634
Have you checked in our Online Support Centre for the answer to your question?
Call us
...if you are having difficulties using any of our products or services. We have the experience and knowledge to help you out of most situations and if we don't know the answer, we will know a man who can!
Help us help you
Please have your username & memorable word to hand before you call.
Customer Care
Telephone & ticket support: Monday to Friday 8am – 5:30pm
Ticket only support: Weekends 8am – 4pm
Bank Holidays 8am – 4pm
Get online support via your Online Control Panel
Call us on 0345 363 3633
International Customers +44 (0)345 363 3633
Call us
...for renewals, help managing your account and billing queries, our friendly Customer Care team is here to help you.
Help us help you
Please have your username & memorable word to hand before you call.
Domain Administration
We are here Monday to Friday 9am to 5:30pm
Get online support via your Online Control Panel
Call us on 0345 363 3636
International Customers +44 (0)345 363 3636
Call us
...if you need assistance with domains that are already with us, or domains you want to transfer to us and we will be more than happy to assist in any way we can.
About us
We work closely with our suppliers to ensure you get the information needed to help you, whether you are registering new domains, transferring them or simply making an update to an existing domain.
Here at names.co.uk we are proud to be one of the few UK-based domain providers with a dedicated Domain Administration team. Our team can help you with anything domain related, particularly specialising in registering international domain extensions, which come with their own sets of rules and regulations, and transferring domains of all extensions both to and from names.co.uk.
Help us help you
Please have your username & memorable word to hand before you call.
Dedicated Server Sales & Support
We are here Monday to Friday 9am - 5:30pm
Call us on 0345 363 3635*
International Customers +44 (0)345 363 3635*
Call us
...if you have a dedicated or virtual server sales, billing or support enquiry.
*Please bear in mind that this number is for customers with dedicated and virtual servers only and we cannot provide support for other services. Outside of normal office hours this team will only offer support for emergencies. Please refer to your Master Service Agreement, which will outline the level of support provided. Note: Misuse of our out-of-hours service may result in additional charges.
Customer Relations
We are here Monday to Friday
Write to us
Customer Relations Team, Team Blue Internet Services UK Limited, Acton House, Perdiswell Park, Worcester WR3 7GD
About us
Our Customer Relations Team act independently on behalf of our customers and any case that is escalated to them will be reviewed on the basis that they are your representative to resolve any issue.
Our team has long history of working in a customer-focused environment and they have an in-depth knowledge of our company's products and procedures, and an understanding of current legislation, which will enable them hopefully to bring a swift solution to you, our customer.
Online Brand Protection
We are here Monday to Friday 9am to 5:30pm
Call us on 0345 363 6173
International Customers +44 (0)345 363 6173
Call us
...for any assistance in the management of your account.
Build Me A Website
We are here Monday to Friday 8:30am to 5pm
Call us on 0345 363 3638
International Customers +44 (0)345 363 3638
Call us
… for help with using the Studio Portal, questions about the website we are building for you or to discuss any changes you’d like us to make to a site we have already built.
Help us help you
Please have your domain name to hand before you call.
Report abuse
Are you looking to report:
- • Network abuse (Bot net, DDOS, Port Scanning, Spam)
- • Copyright infringement
- • Trademark / IP abuse
If yes, then please contact our Abuse Team by email at abuse@names.co.uk
If you are looking to report any of the below, then please report this directly to the IWF at https://www.iwf.org.uk/report
- • Child sexual abuse images hosted on our servers
- • Criminally obscene adult content on our servers
- • Non-photographic child sexual abuse images on our servers
Responsible Vulnerability Disclosure
Security is important to all of us. So, if you think we can do better or you have a concern about our website behaviour we want you to let us know.
To ensure we get the right information, uphold the law and maintain our platforms service we will need you to follow specific steps to get the right information to us.
Click through to read our full policy and to find out how to contacts us.
