How to find your Order Reference
Introduction
Each order that is created or processed has a unique Order Reference. You can find the Order Reference for an unpaid order which can be used to quote to the Customer Care team to assist, or you can find an Order Reference for an invoice too.
Table of Contents
- Accessing the Billing area of your Online Control Panel
- Navigating to the Saved Orders Section
- Finding your Order Reference for an unprocessed order
- Finding your Order Reference for a processed order
Step One
Navigate to our website names.co.uk
Once on the website, choose “Log in” found on the top right-hand side of the page and log into your Online Control Panel. If you need assistance with this, please follow this guide.
Step Two
Once you have successfully logged into your Online Control Panel, navigate to the “Billing” tab and from the drop-down menu choose “Saved Orders”.
Step Three
The Saved Orders page will load and display a list of any order that has currently not been processed. On the left-hand side under Billing – Saved Orders you will see a 15-digit code of letters or numbers. This is the Order Reference for this order.
Step Four
When an order has been processed it moves the invoice to the “Invoices” section where it shows the Order Reference for that order too on the left-hand side of the order.
If you have any further questions, simply raise a support request from within your Online Control Panel or call us on 0345 363 3633. Our customer Care team is here to help and ready to assist you with your enquiry.